ELT Articles and Research Papers

Vol. 4 Issue 10 – Research Paper: ‘Emotional Engagement At Work in the Service Sector’ by Aparna Marwah

Post author:Tarun Patel
Post published:March 4, 2012
Post category:ELT ELT Articles and Research Papers ELT Newsletter ELT Videos ELTWeekly Vol. 4 Issue 10 English Language Teaching Webinars ESL
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ELTWeekly Vol. 4 Issue#10 | March 5, 2012 | ISSN 0975-3036

1. What is Emotional Labour?

Emotional labor is the expression of organizationally desired emotions by service agents during service encounters (Hochschild, 1979, 1983; Ashforth & Humphrey, 1993). Morris and Feldman (1996) define emotional labor as “the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions” (p. 987). (more…)

ELTWeekly Vol. 4 Issue 9

Post author:Tarun Patel
Post published:February 27, 2012
Post category:ELT Articles and Research Papers ELT Conferences ELT Newsletter ELT Research Articles ELT Research Papers ELT Videos ELTWeekly Vol. 4 Issue 9
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ELT Webinar: ‘Using literature for language learning’, February 28, 12.00 UK time Book Review: OUP’s ‘Personality Development and Soft Skills’ by Dr. Barun K Mitra ELTWO Research Paper: ‘Assessing Students’…

Vol. 4 Issue 9 – ELTWO Research Paper: ‘Assessing Students’ Language Arts Performance: The Experience of Hong Kong Teachers’ by Benjamin Li

Post author:Tarun Patel
Post published:February 24, 2012
Post category:ELT ELT Articles and Research Papers ELT Newsletter ELT Research Articles ELT Research Papers ELTWeekly Vol. 4 Issue 9 English Language Teaching Webinars ESL
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This article reports findings from an investigation of the English language arts (LA) assessment strategies used in Hong Kong secondary schools, and the extent to which these strategies reflect the principles of performance-based assessment.