Vol. 4 Issue 10 – Research Paper: ‘Emotional Engagement At Work in the Service Sector’ by Aparna Marwah

ELTWeekly Vol. 4 Issue#10 | March 5, 2012 | ISSN 0975-3036

 1.      What is Emotional Labour?

Emotional labor is the expression of organizationally desired emotions by service agents during service encounters (Hochschild, 1979, 1983; Ashforth & Humphrey, 1993). Morris and Feldman (1996) define emotional labor as “the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions” (p. 987). (more…)

Continue ReadingVol. 4 Issue 10 – Research Paper: ‘Emotional Engagement At Work in the Service Sector’ by Aparna Marwah

Vol. 4 Issue 9 – ELT Webinar: ‘Using literature for language learning’, February 28, 12.00 UK time

ELTWeekly Vol. 4 Issue#9 | February 27, 2012 | ISSN 0975-3036

The BBC TeachingEnglish team is hosting a webinar on “Using literature for language learning” with Fitch O’Connell on February 28, 12.00 UK time.

Rob Lewis says, “Using literature – in particular short stories and poetry – as a tool for language learning has opened up new paths and opportunities for the language teacher and student. (more…)

Continue ReadingVol. 4 Issue 9 – ELT Webinar: ‘Using literature for language learning’, February 28, 12.00 UK time

Vol. 4 Issue 9 – ELTWO Research Paper: ‘Assessing Students’ Language Arts Performance: The Experience of Hong Kong Teachers’ by Benjamin Li

This article reports findings from an investigation of the English language arts (LA) assessment strategies used in Hong Kong secondary schools, and the extent to which these strategies reflect the principles of performance-based assessment.

Continue ReadingVol. 4 Issue 9 – ELTWO Research Paper: ‘Assessing Students’ Language Arts Performance: The Experience of Hong Kong Teachers’ by Benjamin Li
Newer Posts
Older Posts