Vol. 4 Issue 10 – Research Paper: ‘Emotional Engagement At Work in the Service Sector’ by Aparna Marwah

ELTWeekly Vol. 4 Issue#10 | March 5, 2012 | ISSN 0975-3036

 1.      What is Emotional Labour?

Emotional labor is the expression of organizationally desired emotions by service agents during service encounters (Hochschild, 1979, 1983; Ashforth & Humphrey, 1993). Morris and Feldman (1996) define emotional labor as “the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions” (p. 987). (more…)

Continue ReadingVol. 4 Issue 10 – Research Paper: ‘Emotional Engagement At Work in the Service Sector’ by Aparna Marwah

Vol. 4 Issue 10 – Research Paper: ‘Teaching Tenses to ESL Learners: Task Based Approach’ by Dr. Krati Sharma

The term 'tense' can be defined as a secondary grammatical category which serves to locate an event or a situation in time. It accounts for example for the difference in the sentences ‘John leaves’ or ‘John left’. It encompasses two aspects: a morphological aspect, namely a system of tenses encoded in the verb's morphology, and a semantic aspect dealing with the temporal location of the event or events depicted in one or more sentences: the 'meaning' of the various tenses.

Continue ReadingVol. 4 Issue 10 – Research Paper: ‘Teaching Tenses to ESL Learners: Task Based Approach’ by Dr. Krati Sharma

ELTWeekly Vol. 4 Issue 9

ELT Webinar: ‘Using literature for language learning’, February 28, 12.00 UK time Book Review: OUP’s ‘Personality Development and Soft Skills’ by Dr. Barun K Mitra ELTWO Research Paper: ‘Assessing Students’…

Continue ReadingELTWeekly Vol. 4 Issue 9